If you think you may be experiencing a medical emergency call 9-1-1 or TeleHealth Ontario at 1-866-797-000 or visit your doctor or closest hospital emergency room.

Have a question?

The Sexual Health Infoline Ontario (SHILO) is a free, anonymous and inclusive eChat and phone service for Ontario residents. This service is staffed by counsellors who provide information, support and referrals in English, French and other languages on sexual health topics.

Live chat

For answers to your sexual health questions, information and assistance, chat with a sexual health expert.

Monday – Friday: 10 am - 10:30 pm ET

Saturday & Sunday: 11 am - 3 pm ET

Statutory holidays: closed.

Call

To speak to a counsellor, you may also call SHILO:

Monday – Friday: 10 am - 10:30 pm ET

Saturday & Sunday: 11 am - 3 pm ET

Statutory holidays: closed.

Toronto Public Health, in partnership with the Ministry of Health, provides eChat and phone services, which allow you to chat online or via phone with a Toronto Public Health sexual health counsellor regarding Sexually Transmitted Infections (STIs), contraception, and other sexual health topics. These services are for counselling, information and educational purposes only.

It is not intended for crisis situations. Call the 24/7 Mental Health Helpline at 1-866-531-2600.

The information provided to you does not and is not intended to provide medical advice or recommendations regarding diagnosis or treatment. It is general information only.

Users of these services should seek the advice of a physician or other health care professional before making medical decisions or if they have questions regarding medical conditions.